Shipping policy

All our packages are sent out on a direct sign basis, We do not recommend leaving in a safe place or changing any of our delivery options with your order. If you do you will be accepting responsibility for the correct delivery/security and delivered condition of your order. Please read all the below for more information.

We aim to deliver all orders within 24–48 hours. If you have not received your order within 4–5 days, there may be an issue with your delivery.

Please contact us within 10 days of your order date if your item has not arrived. Unfortunately, we will be unable to assist with any delivery issues reported after 10 days, and you may risk losing your item.

Please note: You will need access to a printer in order to use our Free Return Labels. These labels are provided only when an item is incorrect or faulty within 30 days of the order date.

Ensure that your delivery address is entered correctly when placing your order. You, the customer, are responsible for any items lost or misdelivered due to incorrect or incomplete address details.
Our system processes orders automatically, meaning the information you provide is sent directly to the shipping company. Missing house numbers, street names, or incorrect postcodes may result in your parcel being delivered to the wrong address or returned to the courier’s main hub, where it may become damaged or lost.

What to do if you realise you have used the wrong address or typed it in wrong.

-Email customerservise@taskers-sports.co.uk straight away (regardless if you have already spoken to us by phone)

-If you have not received an email confirmation that the address has been changed within an hour of your email. Please call 01515215191 9:30am -5pm

-Then review the shipping notification that is sent to you, if it still shows the wrong address get back in contact with ourselves as soon as possible.

Leaving in safe place or leaving with a neighbour:

Delivery drivers may, at their discretion, leave your parcel with a neighbour if they choose to do so or if a neighbour has offered to accept the delivery on your behalf. In such cases, you are responsible for retrieving the parcel, and any disputes with neighbours will be considered a civil matter to be resolved by you directly.

If you experience any delivery issues, please notify us within 5 working days.
If you have ongoing concerns with your neighbours and do not wish for parcels to be left with them, please specify this clearly in the comments section at checkout.

If you request for your parcel to be left with a neighbour or in a safe place, we will be unable to provide further assistance once the delivery has been made. In these cases, the delivery driver has full discretion to determine whether the location is considered safe and appropriate for delivery.

Order Changes and Cancellation

If you wish to cancel or make changes to your order, please contact us as soon as possible — we’re happy to help. However, as we aim to pick, pack, and ship orders within 1 hour of receiving them, cancellations may not always be possible.

If your order has already been picked, packed, and booked for delivery, we can still assist with amendments or item changes, but shipping cannot be cancelled once it has been arranged.

This means you may still receive the item, in which case you will need to return it for an exchange or refund at your own cost. Alternatively, we may be able to retrieve the parcel before dispatch, but please note that postage costs cannot be refunded.

In some cases, shipping notifications may still be generated, showing estimated delivery dates or times, and your parcel may continue to appear as “confirmed” or “missing” on the courier’s tracking system or app.

We will ship your order using the delivery method selected at checkout.

Please note that dispatch times may vary, especially during peak periods such as Christmas, Easter, and bank holidays, when orders may take an additional one to two days to be processed and delivered.

Click and collect

When collecting your order, you must show your confirmation email or provide the order number listed in it.

Click & Collect orders that are not collected within 72 hours will be automatically refunded. Please allow up to 48 hours for the refund to appear in your account.
Plus a £5.00 restocking fee will be deducted from the refund amount.

Missing/ Lost items

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In the rare event that a parcel goes missing or cannot be located, we reserve the right to conduct a 10-day investigation period, starting from the date you first notify us via email at customerservice@taskers-sports.co.uk

By purchasing from us, you agree to cooperate with our investigation and provide any necessary information to help us resolve the issue.

Once the investigation is complete, we will aim to dispatch replacement goods or issue a refund within 4 working days.

Damaged Packages.

If a package is received open or damaged, you must sign for it as damaged. Please then take a photo and email it immediately to customerservices@taskers-sports.co.uk so we can open a case on your behalf.

All packages we ship are delivered on a direct signature basis. If you request that a package be left in a safe place or with a neighbour, you assume full responsibility for the package and its condition upon delivery. In such cases, we will be unable to claim with the delivery company on your behalf.

Incorrect Delivery Selected
We aim to make our shipping options as clear as possible. However, if the incorrect shipping option is selected for your area, or if you are shipping outside the UK Mainland, we may either issue an invoice for the difference or cancel your order at our discretion.

Please note:

• We do not ship items longer than 1m outside the UK.

• Ireland (North & South) is not considered UK Mainland.

• Deliveries to the Scottish Highlands and Islands incur a higher shipping rate, and we will inform you before dispatch.

Failed Deliveries
If you miss the first delivery attempt, the courier will either leave your parcel at a local pickup point or return it to the depot. In most cases, they will attempt one further delivery.

If there are two or more failed delivery attempts and the parcel is returned to us:

• We will issue a refund for your order, less the original postage cost and a £15.00 return shipping fee.